FP Property Restoration

FP Property Restoration- Tampa 2025

Hired to perform restoration on my two-story home in July of 2024 for a shower pan leak. The task was to replace the upstairs shower, carpets in the bonus room and bedroom, removal of cabinets, drywall, and painting. Also, installing cabinets, new carpets, shower doors and tiles.
The Project Manager and the Territorial Manager both showed up assessing the damage in early July. We were given a quote of a little over $15,000 (insurance did not cover the damage).
The work began shortly after the 4th of July of 2024. Three different crews performed the job at hand with minimal supervision. During the next 6 months, the following mishaps occurred.
Lack of supervision by both the Project Manager and Territorial Manager. On 5 different occasions we were told that the “crew” was going to be at our residence and never showed up. On some occasions we were never contacted via a phone call or text. Only after we called the Project Manager, did we learn “they” were not coming. The excuse that was always given was that they were in a different location and were behind. On a different day, I was informed by the Project Manager that the crew replacing the upstairs carpet was going to be working all day. After arriving at my residence at 8:30 a.m., and still during the morning hours the crew packed their gear and told me that they were leaving because a crew member had a doctor’s appointment. I asked the crew member if the Project Manager was aware of the alleged doctor’s appointment, and the crew member told me that Project Manager was in fact aware.
When the crew replaced the carpet, they installed two different color carpets on the upstairs bonus room. When I approached the crew member about the difference in color on the carpets, the crew member stated “that’s what Home Depot gave me”
I contacted the Project Manager and sent him a picture of the difference in the color of the carpets. It took a couple of days for them to replace the carpet and correct the issue
I was so frustrated with the quality of work I was receiving. I proceeded to contact the Territorial Manager via text. It took more than one tries to finally get a response, and when I did get a response from the Territorial Manager he stated, and I quote “I’m still wrapping my day up. My calls are at the end of the day. I’ll put in a request as I am territory manager and see if he can schedule a time.”
I responded by saying, I guess shooting me a text was too much to ask from you. I then proceeded to ask him for his supervisor’s name and number in which I was never given that information nor did I get a response.
Also, I need to mention that once the crew tore up the upstairs shower and rugs, they left all of the old rugs and broken shower parts in my garage. I asked the Project Manager if this was common practice, and he told me that it wasn’t. I had to make three trips to the district dump to get rid of all the garbage they left behind. The wrong shower door was also ordered four different times (door came in broken twice). I attempted to contact the CEO and was redirected to his secretary. I informed her about the wrongdoings, deceit, poor work performance, poor communication, and lack of supervision all done or not done by FP Property Restoration. The shower door was not replaced until December!
During the installation of the carpet upstairs bedroom the crew broke the closet door. It took Five different attempts and over a month to fix the door correctly. This project that was not a hard task to accomplish, took over 6 months for FP Property Restoration to complete. In short, I would not hire FP Property Restoration to change a light bulb in my home. Their lack of professionalism is beyond reproach. In my entire lifetime, I have never been so disrespected by anyone and or by any company as I have been by FP Property Restoration.
Update -Jan 31, 2025- After “THEY” promised a discount, FP Restoration insulted me by suggesting a $100.00 discount in which I declined and paid the bill in full. Once again disappointed and use to it

Taylor is great at what he does and you can tell he is experienced. He was friendly, thorough and explained everything in detail. I appreciated his expertise and his willingness to help make sense of my roofing issues.

Taylor was extremely professional and thorough. He explained everything so well and walked us through the process that was specific to our needs. He took the time to listen to our concerns and ideas regarding future projects, and we really look forward to working with him.