Action Air Conditioning – AC Repair Tampa

I had a great experience from start to finish with Action Air. I needed some duct repair done and somehow I landed on action air and spoke with Don. He walked me through the entire process and got my job scheduled quickly. Two days later Dylan and Chris came to perform the repairs. They showed up on time, were extremely professional and friendly, and took time to answer all of my questions (and I ask a lot of questions) . The end result was much cleaner looking finish and my airflow is much improved too. My old plenum boxes looked sloppy and frail and the ones I have now look sturdy and clean. Also I had an additional request midway through the job that I assumed would have to be taken care of later, but no, Don coordinated with the office and had the part delivered and installed. I’m very particular about who I allow to work on my home and I don’t recommend very many contractors as I’ve lost confidence in most of them over the years, however, if you need AC work done, I would be very comfortable recommending Actuon Air based on this experience.

Action Air installed a new variable speed system and all new ductwork in our home. Install was prompt, professional, and the pricing was very fair. What was especially impressive was their customer service after the install. The new system was installed at the end of October and they came out multiple times during the summer months to balance and fine tune everything to ensure it was right (and not just good enough.) As a company, they are proud to stand behind their work and that says a lot. The office staff were very kind and the workers who came out were always knowledgeable, friendly, and professional. Thank you!!!

Unfortunately we had a very poor experience with this company and would not recommend their service if you are looking for reliability. Our AC went out on a Friday evening. Based on the positive Google reviews we promptly called action AC and they sent someone to our house on Saturday which was great. The technician was friendly and identified that we had a coolant leak somewhere in the system, however he was unable to identify the location of the leak. He advised someone would be coming by on Monday with further equipment to identify the leak. Then he sold us on a membership that would “save us money” and left. Monday came around and when no one had contacted us by the afternoon we reached out. Due to a holiday, no one would be coming until the following day – completely understandable. A different, equally as friendly technician came out and was able to identify the leak within minutes. He let me know that he would be back the following day (Wednesday) to fix this leak which was a small hole in one of the pipes inside the unit. Wednesday came and went and we did not hear anything from the technician or their service team regarding a cost estimate- as promised. I reached out on Wednesday afternoon and was told that a part had to be ordered but we were on the schedule for 9am Friday (one week without AC… in Florida… with a baby) nothing we could do about them having to order a part so no blame on them. Friday came and went – we called in the morning and were told we were “next” and there was just one customer ahead of us. We called several times throughout the day as no one ever showed up – we were given several excuses. During one phone call we were made aware that there was actually no part needed and that it was just a repair. Sounds like “ordering a part” was a way to stall which is very unprofessional. We kept being told that we were on the schedule and finally at 3:30pm on Friday they let us know that no one was coming and they would be out to see us on Monday. At this point it was too late to contact another company and we were SOL .. over a week without air. We cancelled the appointment because who knows when they would actually show, their track record had not been great. Now we are out over 300$ with zero fix. They had no resolution for their lack of planning, scheduling and professionalism and we are beyond disappointed to have trusted them to begin with. We contacted a different company Monday morning and within 4 hours the air was fixed.