Claws And Paws

I recently took my Golden Retriever, Diplo, to Claws & Paws Grooming Salon, and I couldn’t be happier with the experience! From the moment we walked in, the ladies at the front desk were incredibly sweet and welcoming. Diplo can be a bit anxious around new people, but the groomers knew exactly how to make him feel comfortable and at ease.

The grooming itself was top-notch. Diplo came out looking absolutely stunning! His coat was shiny and soft, and they did an excellent job trimming his nails and cleaning his ears. The groomers were very thorough and took their time to ensure every detail was perfect. They even gave him a cute little bandana, which was a nice touch.

What impressed me the most was the level of care and attention they gave to Diplo. They treated him like he was their own pet, which really put my mind at ease. The salon was clean and well-maintained, and the prices were very reasonable for the quality of service provided.

Overall, I highly recommend Claws & Paws Grooming Salon for anyone looking for a professional and caring grooming service for their furry friend. Diplo and I will definitely be returning!

I recently took my dog, Kaneki, to Claws and Paws on November 2nd for grooming, and the experience was beyond disappointing. I dropped him off at 1:00 pm, carefully explaining his specific needs: his anxiety, past trauma with grooming, fear of strangers, aggressiveness with his paws, and his allergies. I also explained the way I wanted his tail cut. Despite sharing all of this information, things quickly went downhill.

A male employee attempted to pet him immediately, which startled Kaneki and caused him to snap. Even after I explained his background and behavior, they continued trying to pick him up without adjusting their approach. A female employee eventually took a gentler approach, and I felt reassured enough to leave after she assured me I would be contacted with any updates or concerns.

Hours passed without a single update. I tried calling at 3:33 pm and again at 4:08 pm, but both calls went straight to voicemail. Growing concerned, I arrived back at Claws and Paws at 4:38 pm to check on Kaneki. I saw him on the grooming table, visibly scared, and overheard the groomer yelling. She was saying she hated dogs like him and would never take another dog like him again. This was extremely upsetting, especially as I had specifically explained his behavior and anxieties.

When I noticed my dog’s eye was bloodshot red as I was leaving, I went back in to ask about it. The groomer claimed his mask caused him to have difficulty breathing, leading to him thrashing. This explanation didn’t sit right with me, as Kaneki wears his mask regularly on walks without any issues. Later, my previous groomer confirmed that his eye likely turned red due to them pulling too tightly on his leash during grooming, possibly making him thrash and injuring his eye.

Kaneki is a high-needs dog who requires patience and understanding. If Claws and Paws couldn’t meet those needs, they should have been upfront about it. This experience was distressing for both me and my dog, and I would not recommend this place to anyone with a dog who needs specialized care.

P.S If you consider this slander, please take me to court.

I need to take a moment to acknowledge the AMAZING work done here ! From the friendly , charismatic service right when you walk in to her beautiful well trained dogs making my puppy feel so comfortable! She took care of my baby Autumn who is 10 months old and wasn’t comfortable with groomers and yet she was able to deliver exceptional service , make her look EXACTLY like the picture I sent as reference and made it the easiest decision to make her my baby’s forever groomers ! I can’t recommend this place enough , if you want to be heard as a dog parent and want your baby to be safe and treated amazing , this is the place to go.