Efficient Home Services

EHS installed a system for me in 2017. For a couple of years things were fine. I have had several issues which the company took care of but it took time and many followups. The staff there was really on a revolving door kind of thing. Never the same people. A little over a year ago I had to have a roof replaced. EHS sent a couple of nice young guys out and they removed and stacked the panels neatly. But AFTER, I don’t know if the next team was employees or subcontractors but they did a terrible job of reinstalling the panels and reconnecting the system. Wires were hanging down and the panelscwere misaligned and all of this is done on a new roof. I contacted EHS and they did send a new crew out but they didn’t do much. They can’ just rip off the panels and start over again. And now, my system has issues and not performing up to its expectation. I have contacted them and tried to get them out but again scheduling service is a very difficult thing to do. I would not recommend this company for solar. Knowing what I know now, I would say buyer beware.

2nd Review:

Efficient Home Services contacted me about my first review and wanted to make it right. I’m not going to mention any names here but these are people running the company. So I was contacted about trying to get me to change my review. I stated at the time that I would if they would make things right. So the agent came out and diagnosed the problem and said I had a bad panel and was going to schedule a team to come out and replace it. Which they did. The repair team was at my house for about an half an hour and then left. I was told they would clean up any loose cables and to clean my panels. This they did not do. I spoke to COO and he said they didn’t do those things because they just don’t do that stuff. Let’s go back in time. 2 years ago I had to have a new roof put on because a large tree fell on my house. Efficient said they would remove the panels and put them back on but I had to pay upfront of about $9000 dollars. I paid them because quiet honestly in the solar business it is a monopoly. The company that does the install is the same company that does the repairs. Who knew? They came and took my panels off and once the new roof was put back on Efficient came back and reinstalled the panels. A note here is I thought in my contract I had one time removal and reinstall for a roof. Efficient don’t keep very good records of your contract so don’t rely on a contract with them. The reinstall was such a thrown together job: wires loose and hanging out and panels not Secure. The job was done so poorly that another solar company installers pointed out how terrible a job it was. I have pictures of the wires hanging out from underneath and panels not fully attached. On to the panel replacement. About 3 weeks ago, the repair team came out and replaced the panel that was not working. All was good to my knowledge at the time. My system was performing well and no new alerts about panel deviations. Then Hurricane Milton came through. The new replacement panel came loose and was flying around my roof, banging against stuff. My wife and I thought we were loosing our roof but we weren’t. It was this panel flying around banging against things. It settle on a brand new AC unit that I had just replaced and created a hole in the edge of my roof. My newly replaced roof. Now when I contacted the COO he acknowledges no responsibilities. Says to contact my insurance company which I did. The photos that I share here are just a few providing evidence of the shoddy workmanship this company provides. You may give this company 5 stars initially (I would’ve too) but wait until you need service then your opinion will change.

Terrible service. They put a hole in my roof, tried to cover it up with some kind of temporary seal, then when it started leaking a couple years later, they denied it was them, despite them being the only company to have ever worked on my new construction home. Horrible company. Will always advise others to avoid these scam artists.

Edit 1: In response to the company’s comment of not finding an account with my name, that’s because I closed my account with you. It is somewhat telling though that you don’t have a record of previous account holders. Not to mention, I wouldn’t want to leave a review as honest as this one while I WAS still a client out of fear of reprisal. I still needed to do business with you, unfortunately. But now that I am no longer a customer, I have no reason to be quiet about the blatant mistreatment I received. And I have no desire to reach out to you because the last several times I did so, absolutely nothing was done to right the wrongs and Christy’s rudeness on the phone just added insult to injury when we were still trying to recover from hurricanes. So, no thank you.