Ideal Automotive And Truck Accessories

I am utterly disappointed and disheartened by the appalling service and lack of care I received at Ideal Automotive and Truck Accessories. I came in to have a hitch installed on my 2019 Volvo XC90 after carefully detailing my requirements to Joe, their “experienced” representative. I even went as far as showing him a YouTube video that demonstrated the exact process I wanted—no removal or lowering of the exhaust pipe or pan, just the fascia and bumper. My instructions could not have been clearer.

When I picked up my car, I was absolutely flabbergasted. Joe installed the exact opposite of what I explicitly requested. Instead of a clean, behind-the-fascia hitch installation, I now have an exposed, unsightly hitch with visible hardware beneath the fascia. This is not only a violation of my request but also an aesthetic eyesore that has devalued my luxury vehicle.

The link that follows is what I requested: https://youtu.be/ZCKky1tsoVI?feature=shared

What’s worse, the installation process was careless and destructive. My car’s bumper fascia was damaged with scraped paint in multiple areas, and they didn’t even have the decency to inform me about it. My dashcam recorded the entire installation, and what I saw was shocking—excessive banging on my car for no apparent reason, indicating a rushed and negligent job. Joe was even overheard on the recording telling a front desk associate at 3:00 PM that Chris knew this was a custom install and it could be ready by 5 PM if they could put all the parts back together by then. Clearly this was a rushed-job having no regard for delivering quality service. This blatant disregard for quality control and respect for my property is infuriating.

Now, my car rattles incessantly, the exhaust sounds off, and it’s clear that parts weren’t secured properly during the installation. What should have been a straightforward, professional job has turned into a nightmare. Joe’s decision to ignore my explicit instructions not only caused damage to my vehicle but also cost the shop potential revenue since the service I originally requested was twice the price, according to Chris.

To add insult to injury, Joe offered to have me bring the car back in. Why would I trust them with my vehicle again after they failed to respect it the first time? Their careless actions have left me stressed, frustrated, and soon to be out-of-pocket costs to repair the damages they caused.

I demand that Ideal Automotive and Truck Accessories reimburse me for any and all costs associated with restoring my vehicle to its original condition, including correcting the botched installation, repairing the fascia, and addressing the rattling and exhaust issues. This experience has completely soured what should have been a simple and enjoyable upgrade to my car.

To anyone considering this shop for any service, think twice. Their lack of professionalism, disregard for customer instructions, and shoddy workmanship are simply unacceptable.

P.S. 2024.12.31 – I spent hours at the Volvo dealership today discovering that Ideal Automotive damaged my wiring while attempting to power the hitch. This follows a series of mishaps:

– Installed the wrong hitch.
– Scratched my brand-new rear bumper fascia in several places.
– Reinstalled my exhaust incorrectly, causing sputtering and clanking.
– Damaged my electrical system, leading to false system alerts because of wires shorting out and making holiday travel unsafe.
– The lack of skill, professionalism, and quality control at Ideal Automotive is appalling. From my dashcam, it’s clear they rushed the job with no care or integrity. Clearly there was NO quality controls. This is the worst automotive experience in my 55 years. I wouldn’t trust them with even basic tasks like filling tires with air—they truly should be renamed “Faultiest Automotive Installations – EVER!!”

Amazing customer service, technicians are the best and overall, the best shop to get your vehicle customized.

I have a 2022 Jeep Gladiator and was looking to replace the OEM exhaust.

I contacted Chris and he was extremely knowledgeable in the various manufactures, that would work well with the gladiator.

I selected the Flowmaster FX cat back install.

From the initial order over the phone, to scheduling the install, to getting the exhaust installed….it was flawless and perfect.

I highly recommend Ideal Automotive!! I will be scheduling my power running boards install soon with them.