Luxe Day Spa

Absolutely DEPLORABLE customer service here! I spoke with the owner’s husband, Luis, prior to even booking to confirm that if I scheduled two different time slots for my mother and I, that we’d still be able to be serviced together and essentially have our services condensed into one. Luis advised that was perfectly fine and that we’d BOTH be able to get our (2) facials done and 2 (lash lifts).

I then text him later in the evening to let him know that I had moved forward with booking and that the two time slots were really the one, for both of us, for a total of 4 services – no reply was received.

To cover all bases, my mom called the following morning of our appointment to ensure the information was correctly conveyed to the estheticians to prevent any confusion on their end, to which Luis assured her was done.

Once we arrived and told the two estheticians that we were here for our TWO facials and TWO lash lifts, they instantly were in a state of confusion and panic. Luis had put on their books that were were only two facials and one last lift booked, at staggered times to make matters even worse. One esthetician was not trained in lash lifts and the other didn’t have enough time to do both of ours, causing us to leave without receiving ANY service. Before leaving, the two ladies called the owner herself to explain the issue and try to find a way to rectify this. The owner could not have been any more nonchalant and unconcerned about the negative experience two paying customers had – she blatantly said that she just “isn’t getting much answer / info from her husband” and left it at that, with no recourse. She didn’t have the forethought of to reach out to me to even at least pretend to be sorry about her husband’s incompetence with scheduling.

As a side note, the establishment itself is extremely hot and stuffy and isn’t at all a place that I’d like to receive services from so it actually worked out.

Lastly, the two estheticians (Kelly and Jasmine, I believe) were so very sweet and were profusely apologetic even though this error was NO fault of their own! They demonstrated a substantial amount of customer service, which is ironic considering the OWNER and her husband didn’t exude an ounce!

I had the pleasure of receiving a Luxe Facial from the highly skilled Cristy, and I must say, it was truly an exceptional experience. From the moment I settled into the treatment chair, I felt a sense of tranquility wash over me. Cristy’s expertise and attention to detail were evident in every gentle touch and precise movement as she worked her magic on my face. The results were remarkable – my skin felt incredibly supple, and radiated a healthy, hydrated glow. Without a doubt, I will be scheduling another visit with Cristy in the near future.