Pet Supermarket

The staff here are always willing to help you find whatever you need. They are fun, funny and interact with the customers. Great job and I keep coming to this location because of the great service you provide. Kudos for always going above and beyond my expectations without my having to ask.

I usually go to Petsmart by Target which is located around a half mile south of this Petco location. But in a pinch, I’ve come to this location several times. Today, I needed a dog bone, a dog toy, and some crickets. I didn’t need many crickets, just some to get me through the week as I use Pinellas County Reptiles for our reptile needs. This Petco is out of reptile insects more often than not, but today, I checked where the crickets are kept and they did have some, but they weren’t fully stocked by any means. I asked the associate if he could assist me with some crickets and he told me they had none. I said that I had already checked and they did have some and I didn’t need that many. He said he could “maybe” do a dozen small but he had no large (they did, not tons, but enough for what I needed). After acting as if he could not sell me any, I asked just that: “so you are refusing to sell me any crickets?” He affirmed, saying that their reptiles needed them, while also adding they’d get more tomorrow. I left the items I had planned on purchasing (would’ve totaled around $40 before crickets). The fact that he refused to sell me crickets because their reptiles needed them yet they’d get a shipment the next day shows me that the customer’s needs come second. As a reptile owner, I know reptiles are hearty enough to miss one meal. I guess that meal was worth losing a sale and a repeat customer.

Petsmart is mere blocks away and I recommend driving the 1 minute to make sure you get what you need.